City of Columbia, SC Water Department

City of Columbia, SC Water Department is a water utility company in Columbia, SC, responsible for providing drinking water, wastewater treatment, and stormwater management services to the city’s residents and businesses. The department maintains the city’s water supply, operates treatment facilities, manages infrastructure projects, and monitors water quality across the metropolitan area. It serves all areas within Columbia’s municipal boundaries and offers services such as bill payment, account management, service connections, and emergency alerts. Despite a low customer rating of 1.50 from 489 reviews, the department maintains an established track record supported by a large volume of customer feedback.

The department operates under the City of Columbia’s oversight, managing the Broad River Diversion Canal and Lake Murray as primary water sources. It conducts regular hydrant flushing to prevent stagnation in aging distribution pipes, monitors water quality for contaminants including geosmin and MIB, and provides testing for lead upon request. While the system has no known lead service lines, it advises customers to flush taps before using water for drinking or cooking to minimize exposure. The department also issues boil water advisories during water line repairs or pressure loss and provides public guidance during emergencies.

Located on Harden Street, the department’s administrative offices are situated just 18 meters from Harden Street itself and about a mile from Colonial Drive. Nearby landmarks include HealthSouth Rehabilitation Hospital of Columbia, approximately 0.2 miles away, Page Ellington Park at 0.3 miles, and the James Clyburn Driving Range, also about 0.3 miles distant. The Withers School lies roughly 0.4 miles from the site.

The department is recognized for its long-standing role in maintaining Columbia’s water infrastructure and managing public health concerns through consistent service delivery and emergency preparedness. Its extensive customer base and documented response to water quality and safety issues reflect its enduring presence in the community.

As a foundational utility in Columbia, the City of Columbia, SC Water Department plays a vital role in supporting public health and infrastructure stability across the city.

Services:

• Capital Improvement Projects
• Customer Meter Upgrades
• Drinking Water Services
• Stormwater Management
• Wastewater Management