Downtown Ford

Downtown Ford is an auto dealer in Charleston, WV, located at 1900 Patrick Street Plaza. The dealership specializes in new and pre-owned Ford vehicles, offering a current inventory of 274 vehicles available for purchase. The lineup includes specific models such as the F-150, Bronco, Escape, Explorer, Mustang Mach-E, and F-150 Lightning, covering categories like SUVs, crossovers, trucks, vans, and electric cars. Beyond sales, the business provides certified Ford service and auto repairs, with technicians equipped to handle routine maintenance and complex repairs. Customers can also utilize a 72-Hour Exchange Program, which allows for the return and exchange of a vehicle within three days of purchase if they are not completely satisfied. Financing options are available through a network of lenders to assist with leasing or purchasing, and the dealership offers a trade-in process that includes local appraisals and vehicle pickup services.

The dealership operates with dedicated departments for sales, service, and parts, each with direct contact numbers. The sales team is led by General Manager Tim Ferraro and Sales Managers Steven King and Jake Adkins, supported by Finance Manager Jacob Gower and a group of sales consultants including Addison Zirkle, Ben Webster, Jonathan Combs, Neil Graham, Nick Jones, Rider Ratliff, Stephon Davis, and Tyler Crites. The service department is managed by Assistant Service Manager Tiffany Rucker, with Service Advisors Cody Starcher and Mike Cobb handling customer interactions. Inventory Control Specialist Colton Dorsey supports the stock operations. The facility includes a customer lounge for those waiting during service appointments, and rental vehicles are available for use while a car is being repaired.

Downtown Ford holds a rating of 4.50 based on customer reviews. This positive reception reflects the dealership's focus on building lasting relationships with customers in Charleston and the surrounding areas. The business combines a wide selection of new and certified pre-owned Ford vehicles with expert service and transparent financing, creating a comprehensive automotive experience for local drivers.

As a Ford dealer in Charleston, WV, Downtown Ford stands out for its specific commitment to customer satisfaction through its exchange program and its broad inventory of both traditional and electric Ford models.

Services:

• New Vehicle Sales
• Parts Supply
• Service Department
• Used Vehicle Sales
• Vehicle Financing