Etech Global Services

Etech Global Services is a IT Support business in Nacogdoches, TX. The company provides enterprise contact‑center outsourcing that includes customer‑care, voice‑AI services, sales and revenue support, back‑office operations, and quality‑and‑analytics solutions. It serves a broad range of industries such as telecommunications, public sector, healthcare, gaming, insurance, pharmaceutical, banking and financial services, professional services, technology and SaaS, energy, retail, education, automotive, breach response, travel and hospitality. With more than 22 years of experience, a workforce of over 4,000 team members across seven global sites, and a rating of 3.30, Etech supports clients throughout the Nacogdoches region and beyond.

Founded in 2003 after a local BellSouth call center closure, Etech grew out of a commitment to keep the town’s jobs and to treat employees well so they can treat customers well. The firm describes itself as a full‑stack, technology‑enabled BPO that combines human expertise with its in‑house AI division, ETS Labs. ETS Labs delivers the QEval platform, voice‑AI, real‑time agent assistance and automation that analyze 100 % of interactions, resulting in zero compliance breaches over two decades. The company also highlights exceptionally low monthly attrition (under 5 % versus industry averages above 30 %) and a servant‑leadership culture that drives longer‑tenured, higher‑performing teams.

Located at 1903 Berry Dr, the office sits a short distance from North Stallings Drive highway (about 0.2 mi) and Northwest Stallings Drive (0.6 mi). It is roughly a mile from Lakeside Park and the Urgent Doc clinic, and about 1.1 mi from North Street and FM 343, placing it conveniently near key local thoroughfares and community amenities.

With more than two decades of contact‑center expertise, a zero‑breach compliance record, and a sizable global team, Etech Global Services provides dependable IT support that is rooted in the Nacogdoches community.