Startek

Startek is a BPO placement agency in Myrtle Beach, SC. The company focuses on customer experience solutions, combining human insight with AI-powered technology to support business growth. Their services span omnichannel contact center support, tech sales and revenue generation, customer service outsourcing, CX analytics and consulting, intelligent automation, and agent experience solutions. They serve industries including banking and financial services, healthcare and life sciences, retail and ecommerce, telecom and cable, travel and hospitality, gaming and media, and utilities and energy.

Startek's approach centers on what they describe as "The Art of Human Understanding, The Science of AI." Their solutions include AI-powered customer experience, digital transformation, multilingual support, and automation-driven contact center operations. They offer modular solutions designed to scale with business needs, with capabilities such as accent and language adaptation AI, generative and agentic AI for customer service, workforce intelligence AI, predictive journey analytics, fraud detection and risk management AI, conversational AI and voicebots, and agent assist and co-pilot tools. The company reports specific client outcomes, including helping a leading Canada-based airline achieve 95% CSAT and 38% cost savings, deploying a multilingual omnichannel support system powered by GPT-based real-time language translation, and boosting Telkom's QoS by 6% while reducing Customer Effort Scores by 23%. They also deployed four NLP voice bots with 112 intents and advanced IVR with outage messaging for Jemena, achieving 34% call deflection, and delivered 367% ROI for an aftermarket automotive retailer through omnichannel sales support. Their platform is built as a modular stack that can be deployed in 6-8 weeks, with options for technology only, managed services, or full CX outsourcing.

Startek is a global organization with 38,000 people across 12 countries. They employ over 1,000 agent-level apprentices as part of their skill-building program, offer free English-language skills courses to local community members, and maintain a 50:50 gender ratio across their global business. In 2022, they were recognized as one of the Best Companies for Diversity by Comparably and named among India's Best Workplaces in Diversity, Equity & Inclusion - Top 5 Award by Great Place to Work Institute for the second consecutive year. They have also received Comparably awards for Best Company for Women and Best Company for Diversity, Stevie Awards for Diversity and Inclusion and Leadership Development, Great Place To Work recognitions in India and the Philippines, and HR Asia Best Companies to Work for in Asia 2023.

The business holds a rating of 3.70 based on 69 reviews, with a steady record of repeat and referred customers reflecting the trust their clients place in their work.

Services:

• CX Analytics and Consulting
• Customer Service Outsourcing Solutions
• Intelligent Automation and Self-service Solutions
• Omnichannel Contact Center Solutions
• Sales Growth and Retention Services