Modivcare Call Center – SC

Modivcare Call Center - SC is a transportation service in Greenville, SC. It provides non-emergency medical transportation for members of various health plans, offering vehicle options including sedans, vans, taxis, rideshare services, mass transit, wheelchair-accessible vehicles, stretcher vans, and non-emergency ambulances. The service also provides mileage reimbursement for eligible members who can drive themselves and accommodates service animals on trips. Customers can schedule and manage appointments through the Modivcare App, the Modivcare Member portal, or by calling the automated reservation assistant, MARA. The call center is available 24/7/365 for urgent needs and hospital discharges. Drivers may arrive up to 15 minutes before the scheduled pickup time and typically wait five to 10 minutes. The business holds a rating of 2.60 based on 237 reviews.

MARA, the Modivcare Automated Reservation Assistant, serves as a virtual agent to help members schedule trips with no wait time. It supports communication in English and Spanish and allows interaction via the phone’s keypad, text messages, or chat bots on smartphones, computers, or tablets. Features include Flashbook, which sends a text message link for web-based scheduling, and Speaker ID, which identifies members by voice after a one-time registration. Text Messaging allows members to send an address to MARA for confirmation. The system can book rides for multiple people on a single call and offers the option to repeat a reservation immediately for another date. Members must provide their name, date of birth, phone number, health plan and member ID, and provider details to schedule. MARA collects this information and transfers it to a live agent if further assistance is needed.

The call center emphasizes that all aspects of service are delivered with compassion and respect. Members are encouraged to provide feedback through the We Care form for concerns or positive experiences. The company investigates problems and responds quickly to issues such as late or no pickups. For general questions or driver safety inquiries, members can contact Customer Service or fill out a support form. The business operates as a subsidiary of Modivcare Inc., a company founded in 1995 and headquartered in New Jersey. Modivcare Inc. is the largest home health care provider in New Jersey, with 20 offices serving 19 of the state’s 21 counties. The company aims to make healthcare accessible and equitable, particularly for underserved communities.

With a substantial base of customer reviews, Modivcare Call Center - SC demonstrates an established track record in providing essential medical transportation to the Greenville community.

The business ranks number 2 of 19 Transportation service businesses that BizScoreAI has scored in Greenville. SEOScanPRO measures a Technical score of 97 out of 100, ensuring the website is technically sound, secure and indexable so search engines can read it without errors. A Content Quality score of 75 out of 100 from SEOScanPRO confirms the website answers customer questions and describes pages clearly for AI assistants to quote directly.