Pelycon Technologies

Pelycon Technologies is an IT support and cybersecurity company in Lexington, KY, located at 162 Old Todds Rd Suite 220. The business provides managed IT services, cybersecurity, and cloud computing to small and mid-sized businesses across Central Kentucky and beyond. Its offerings include proactive system monitoring, help-desk support for hardware and software issues, and strategic technology planning.

Founded in 2016 by experienced IT engineers, Pelycon operates as an outsourced or co-managed IT department. The company is owned by three active owners: Nick Conness, who handles sales, account management, and operations; Rob Pelphrey, who serves as service manager running the help desk and overseeing customer support; and Matt Smith, who leads cybersecurity, vendor management, and the company’s tool set as CISO. The team consists of approximately ten people, including roughly six help-desk engineers and part-time senior consultants. Support staff are based in Kentucky, and the company does not offshore its support. Standard office and help-desk hours are Monday through Friday, 8:00 AM to 5:00 PM Eastern, with 24/7 emergency coverage available for many clients under a written service-level agreement that guarantees response within one business hour. Onboarding is managed by IT technicians rather than sales representatives to ensure customized solutions.

Pelycon serves a broad range of industries, with specific experience in regulated sectors including healthcare, financial services, wealth management, legal, and insurance. For healthcare practices, the company provides HIPAA compliance, risk assessments, and consultation on electronic medical record system setups and workflows. For law firms, it secures client data and supports core line-of-business applications. The business provides a suite of software and services to protect email, data, and systems, implementing robust firewalls, antivirus software, and regular security updates. It handles day-to-day maintenance such as password resets, printer problems, and Outlook errors, while also procuring hardware and managing long-term technology strategy. Clients receive check-ins at least twice a year to address expansions, price changes, license renewals, and hardware replacements.

The business holds a 5.00 rating based on customer reviews. It is known for providing reliable, expert-driven IT solutions without hidden costs or surprises.

Pelycon Technologies combines its local Lexington presence with specialized support for regulated industries to help Central Kentucky businesses maintain secure and efficient IT operations.

The business sits on Old Todds Road, just a short distance from the intersection with Richmond Road. It is located near New Circle Road and East New Circle Road, which provide easy access to major thoroughfares in the area.

BizScoreAI awarded Pelycon Technologies a perfect 100 out of 100 for Content Quality, ensuring the website clearly answers customer questions in a way AI assistants can quote directly. The company also received a 92 out of 100 for On-Page score, meaning page titles and headings are optimized to match the specific searches customers make. Additionally, BizScoreAI ranked the business number 1 of 5 IT Support businesses it has scored in Lexington.