Resolve I.T.

Resolve I.T. is an IT Support provider in Salem, MA, located at 100 Cummings Center #435c. The business holds a 4.80 rating based on customer reviews.

The company offers an AI SRE platform that goes on-call on behalf of engineering teams and autonomously resolves incidents. It mitigates incidents, drives coordination and communications, and fixes root problems to stop them from recurring, cutting downtime by up to 80%. The system triages every alert, escalating to the right owner with full context, which increases on-call productivity by 75%. It handles production work with a team of SRE agents, from monitoring deploys to tuning alerts and other operational tasks. The platform delivers fewer pages and faster resolutions with state-of-the-art quality. It combines expertise across teams, operates tools, and captures tribal knowledge of unique systems. It knows what is happening in production right now, including state, alerts, and recent changes. The architecture connects the dots across on-call questions and incidents. It uses its own domain models and frontier models to get the one correct answer. It owns production results that matter, including fewer pages, faster mitigation, higher root-cause accuracy, and lower cost per task.

The company is led by Spiros and Mayank, who met 20 years ago in grad school at the University of Illinois Urbana-Champaign and have worked together since 2012. They are co-creators of OpenTelemetry and have built companies with two successful exits to Splunk and VMware. Most recently, they led Splunk Observability as GM and Chief Architect, respectively. The team includes frontier AI researchers and experts in production systems. Domain-specialized models and bespoke agent architectures absorb every innovation. Engineering teams like Coinbase, DoorDash, Zscaler, Snowflake, and Robinhood run Resolve in production. Agents handle pages without waking up engineers. It plugs into existing ecosystems with MCP, API, and Skills. The platform is built for use in regulated and security-conscious environments with features such as SAML SSO, RBAC, and admin controls to ensure data stays scoped to an organization.

Resolve I.T. is known for its positive rating from customers who have reviewed it.

Resolve I.T. brings advanced autonomous incident management capabilities to Salem, MA, helping local engineering teams reduce downtime and improve production reliability.

BizScoreAI awards Resolve I.T. a Discoverability score of 100 out of 100, which ensures AI crawlers can access the site and find every page so assistants can recommend the business. The company also achieves a Performance score of 97 out of 100, reflecting fast website loading that retains visitors and supports search engine rankings.