Healthcare & Family Services

Healthcare & Family Services is a home health care provider in East St. Louis, Illinois, serving individuals and families across the region with a focus on accessible, patient-centered care. The organization operates from the Kenneth Hall Regional State Office Building at 10 Collinsville Avenue, Suite 204, offering medical services that include family medicine, pediatrics, behavioral health, and internal medicine. It functions as a Patient-Centered Medical Home (PCMH), emphasizing coordination, quality, and comprehensiveness in care delivery. The organization is committed to serving all patients regardless of income, offering a sliding fee scale and accepting most insurance plans. It maintains multiple service locations throughout East St. Louis, including sites on North 8th Street and State Street, and provides after-hours assistance through a dedicated hotline.

SIHF Healthcare, the parent organization, emphasizes integrated care across primary and behavioral health services, with a leadership team dedicated to improving health outcomes in underserved communities. Its mission centers on building partnerships with compassionate leaders, fostering economic development, and reducing health disparities. The organization is guided by values including compassion, diversity, integrity, respect, and stewardship. It operates with a board of community leaders representing business, education, government, and social services, and maintains a presence at key community locations, including the East St. Louis Higher Education Campus and the Doctor Martin Luther King Bridge.

The office is located on Collinsville Avenue, approximately a quarter-mile from East Broadway and within a short distance of the East St. Louis Emergency fire station and the 5th & Missouri train station. It is also situated near the Doctor Martin Luther King Bridge and the East St. Louis Higher Education Campus, placing it in close proximity to major civic and educational infrastructure.

Despite a low customer rating of 1.00, the organization continues to operate with a mission-driven focus on equitable access to care. It remains a central point for health services in East St. Louis, providing essential medical and behavioral health support across multiple neighborhoods.