Tricolor Auto – Aurora

Tricolor Auto - Aurora is an auto loan servicer in Aurora, Illinois, providing ongoing support to customers who financed vehicles through Tricolor Auto Sales, Ganas, GanasYa, and Apoyo Financial. The company continues to manage loan servicing under the Tricolor name, even after the original entity filed for bankruptcy, ensuring that borrowers maintain ownership of their vehicles and that their loan agreements remain unchanged. Customers are required to continue making their monthly payments, which are applied to the financing bank, not Tricolor, with no changes to interest rates, payment amounts, or due dates. The service area includes Aurora and surrounding communities in Illinois, with customers receiving consistent communication through online portals, text reminders, and payment options like PayNearMe.

The business operates under the new servicing arrangement managed by Vervent, maintaining the same brand names and customer support infrastructure. Customers are advised to continue payments as usual and are encouraged to contact the dedicated support team for any questions or financial hardship concerns. Assistance is available via phone at 888-44TRICO or email, with extended Saturday hours and Spanish-speaking agents on staff. The company emphasizes that stopping payments, even during the bankruptcy transition, may lead to account escalation, and customers are urged to reach out proactively if they face challenges.

Tricolor Auto - Aurora maintains a strong reputation with a 4.80 rating based on customer reviews, reflecting its commitment to clear communication and continued service during a complex transition. The business remains a trusted point of contact for vehicle loan holders in the region, ensuring stability and reliability in loan management despite the corporate restructuring.