Aging-Long Term Care Ombudsman

Aging-Long Term Care Ombudsman is a city government office in Des Moines, Iowa. The office provides free, confidential advocacy for Iowans living in nursing facilities, assisted living programs, residential care facilities, and elder group homes. Their mission is to protect the health, safety, welfare, and rights of individuals residing in long-term care facilities, including assisting Medicaid managed care members who receive services through HCBS waivers.

The office offers various resources to help residents and families understand their rights and address concerns regarding long-term care. This includes assistance with transfers, discharges, and facility closures, as well as access to resident and family council support. The team works to ensure every resident is treated with dignity and respect by listening to concerns and working directly with facilities to resolve problems.

The office is known for providing thorough and well-documented information to those in need of advocacy. This commitment to clarity helps residents and families navigate complex care situations with confidence.

The Aging-Long Term Care Ombudsman serves as a vital resource for protecting the rights of vulnerable populations within the Des Moines community.

Services:

• Advocacy for residents of long-term care facilities
• Investigation of complaints in long-term care settings
• Education on resident rights and responsibilities
• Support for family members and caregivers