Frozen North IT Services

Frozen North IT Services is an IT Support provider in Fairbanks, AK, located at 600 University Ave # 105. The company serves local residents and businesses with a wide range of technology solutions, including computer repair, data backup, migration, and recovery. Their specialists remove viruses and malware to restore system speed, build custom computers for gaming or crypto mining, and offer personalized one-on-one training for mobile phones, computers, and software. For commercial clients, they provide tailored managed IT service agreements with monthly billable hours for on-site support, off-site troubleshooting, and system improvements. The business holds a rating of 5.00 based on customer reviews.

Founders Ian Larsen and Hayden Jones established the company to address the technological needs of the Fairbanks community. Larsen, a resident for nearly 30 years, draws on prior customer service experience with GCI and network security work at the University of Alaska Fairbanks (UAF). Jones is a lifelong Alaskan, a UAF alumni, and volunteers at the local electronics recycling facility, GreenStar. Together, they aim to provide technology support that rivals large companies while maintaining a personal, community-focused approach. They assist clients in keeping pace with evolving technology, offering guidance on everything from basic smartphone usage to advanced business network security.

The service model emphasizes flexibility and ongoing support. Managed IT agreements are customized based on initial consultations and revisited quarterly to adjust hours and focus areas. Packages range from support for approximately five users requiring 13 to 20 hours per month, to advanced custom packages for 10 or more users requiring 35 or more hours. These agreements can include weekly on-site support visits, system analysis, hardware and software installation, and emergency assistance. The founders utilize industry-standard tools and specific techniques to ensure devices are repaired efficiently and left in optimal condition.

Customers value the business for its high satisfaction and local expertise. The 5.00 rating reflects consistent positive feedback from those who have used the service. The founders’ deep roots in Fairbanks and their background in both consumer and enterprise technology allow them to provide reliable, professional support tailored to the specific needs of the region.

Frozen North IT Services combines local knowledge with technical proficiency to keep Fairbanks residents and businesses connected and productive.

The business sits on University Avenue, just 40 meters from the main road, and is located about 0.2 miles from the Johansen Expressway.

BizScoreAI awarded the business a Content Quality score of 100 out of 100, which means the website clearly answers customer questions and provides descriptions that AI assistants can quote directly. The business received a Technical score of 97 out of 100.