Santee Cooper Customer Office

Santee Cooper Customer Office is a utility company in Myrtle Beach, SC, serving as SC’s largest public power and water provider. The company delivers electricity and water to approximately 2 million people across the state, including direct service to customers in Horry, Berkeley, and Georgetown counties. It operates as a publicly owned utility with a mission to ensure affordable, reliable, and innovative electric and water solutions. Santee Cooper offers a range of services including energy-saving rebates, smart thermostat enrollment through Santee Cooper Rewards, outage reporting, and tools like MEL (My Energy Link) for managing accounts, tracking usage, and paying bills. The company also supports small businesses through energy efficiency programs and provides wholesale power to Central Electric Power Cooperative and other municipal utilities.

Santee Cooper was established in 1934 by SC’s legislature to bring electricity to rural areas, marking over 90 years of service. As a state-owned utility headquartered in SC, it is the only large electric utility in the state with its headquarters located within the region. The company is governed by a 14-member Board of Directors appointed by the governor and confirmed by the state senate, with representation from each congressional district and key service counties. Santee Cooper continues to invest in infrastructure, including the Fairfield County Nuclear Units, the Canadys natural gas station, and upgrades to water systems, while supporting economic development and sustainability through long-term planning and public engagement.

Santee Cooper is recognized for its strong reputation in reliability, transparency, and community commitment. With a well-optimized website and thorough, well-documented information available online, the company maintains a high standard of accessibility and customer service. Its long-standing presence and public ownership reinforce trust among customers and stakeholders across the state.

As SC’s leading public power and water utility, Santee Cooper remains a vital force in Myrtle Beach and beyond, powering homes, businesses, and communities with a focus on innovation, affordability, and long-term sustainability.